Life Claims Supervisor

Make a difference with a career in insurance 

At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we’re looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person®. 

If you’re ready to build productive relationships, collaborate within a diverse team, embrace challenges, and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow. 

Build your future with us  

Our Life Claims department is currently seeking a Life Claims Supervisor to oversee the daily responsibilities of the life claims unit, provide training and mentoring, and act as a resource for complex claims and system issues.  You will work closely with our agents, beneficiaries, and internal customers to administer life and annuity claims and be responsible for auditing claim payments and providing daily oversight of our service standards. 

Be ready to: 

-Lead the daily activities of the life claims unit, including distributing work items and monitoring productivity

-Oversee the onboarding, training and development of new claim processors and act as a resource for less-experienced personnel

-Collaborate with other departments to help resolve issues quickly

-Administer life and annuity claims within scope of authority and review those above claim processor's authority limit to verify accuracy

-Troubleshoot system issues and test system changes and updates

-Perform quality reviews on a daily basis and claim audits on a monthly basis

-Prepare monthly and quarterly reports as assigned

-Recognize service gaps, recommend process improvements, and maintain procedural documentation

-Lead meetings, training sessions and projects on behalf of the department

-Contribute to business continuity plan and act as a backup for disaster testing

-Participate in industry programs and share knowledge with staff

-Interact with reinsurers, vendors, and agents in a professional manner

-Act as a back-up for claims VP as needed 
 

Be equipped with: 

-Proven track record in life and annuity claims management and operations

-Expertise in claims training and monitoring productivity

-Demonstrated leadership and coaching ability

-Expert knowledge of life and annuity products, contract language, and claim regulations

-Proven ability to handle multiple priorities with professionalism and poise

-Strong analytical and problem-solving skills

-Knowledge of tax implications of qualified and non-qualified annuity payouts, including 1099 processes

-Experience with LifePro claims administration system is strongly preferred

-Attention to detail and excellent customer service and organizational skills

-Ability to effectively manage time and respond quickly to requests from leadership

-Proficiency in Microsoft office (Outlook, Word, Excel)

Bring education and experience from: 

-Bachelor's degree in business or a related field or an equivalent combination of education and work experience

-FLHC and FLMI industry designations or willingness to pursue

 

Enhance your talents  

Providing outstanding service and developing strong relationships with our independent agents are hallmarks of our company. Whether you have experience from another carrier or you’re new to the insurance industry, we promote a lifelong learning approach. Cincinnati provides you with the tools and training to be successful and to become a trusted, respected insurance professional – all while enjoying a meaningful career.  

Enjoy benefits and amenities  

Your commitment to providing strong service, sharing best practices and creating solutions that impact lives is appreciated. To increase the well-being and satisfaction of our associates, we offer a variety of benefits and amenities.  

Embrace a diverse team  

As a relationship-based organization, we welcome and value a diverse workforce. We grant equal employment opportunity to all qualified persons without regard to race; creed; color; sex, including sexual orientation, gender identity and transgender status; religion; national origin; age; disability; military service; veteran status; pregnancy; AIDS/HIV or genetic information; or any other basis prohibited by law. All job applicants have rights under Federal Employment Laws. Please review this information to learn more about those rights.