Assistant Director, Annuity Claims and Payouts

Join our team as the Assistant Director of Annuity Claims and Payouts, where you will play a pivotal role in shaping the future of our Claims and Payouts Teams. This is more than just a leadership role--it's an opportunity to drive process improvements, enhance customer experiences, and elevate the operational efficiency of a dynamic team. You will be at the forefront of innovation, overseeing key aspects of annuity claims and payouts while ensuring that every customer interaction reflects our commitment to excellence. Your leadership will directly contribute to maintaining our competitive edge through exceptional service delivery, efficient operations, and a highly engaged team.

Key Responsibilities:

• Lead & Inspire: You'll oversee the Claims and Payouts Teams, guiding them to success by ensuring timely, accurate processing of claims within annuity service levels and regulatory standards.
• Drive Efficiency: By championing project and process improvements, you will streamline operations, enhancing both customer satisfaction and operational costs.
• Mentor & Develop: You'll provide mentorship and training to your team, cultivating a collaborative and high-performing environment where your team members can thrive and grow.
• Ensure Excellence: You'll monitor daily processes and ensure our customers receive the timely and professional service they deserve.